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Settlement of Bets

1 Why is my tennis bet still in running even though the game has long been suspended?

The 12 Hours Rule does not apply to tennis betting. All bets on tennis will be settled once the game has resumed and completed.

2 Why is the settlement for penalty Over/Under market different from penalty Handicap market?

Penalty Over/Under market only counts penalty shots within 5 penalty kicks per team. Goals made during sudden death are not counted for Over/Under bets calculation. For Penalty Handicap, bets are settled based on the final result including sudden death. Please…

3 Why does my statement page indicate “Set Handicap” even though I'm betting on Tennis set winner or period betting?

Set handicap is the general category in Tennis betting, however, settlement of your bet will be based on the market title itself. If your bet is on period betting such as First Set Winner, Second Set Winner, etc., then the settlement will be based on the…

4 Why is the results provided by SBOBET different from live score sites?

We do not rely on live score sites as they are not official sources of information. We base our results and scores from our own live feeds of the match.

5 What is an unconditionally determined bet?

Unconditionally determined bets refer to bets that have already been determined before the actual interruption of play. For example, you placed a bet on Over 1.50 and the current score prior to the game suspension is 2:0 with a total of 2 goals. In this scenario,…

6 What happens to my stake for bets that are refunded, void or rejected?

Your stake will be automatically credited back to your SBOBET account for bets that are refunded, void or rejected. To check refunded or void bets, please refer to the announcement page located at the top of the page after signing in. Rejected bets (pending…

7 Why are some friendly matches and other youth tournaments sometimes played for 2x40 minutes?

2x40 and 2x45 minutes of play are commonly or widely used as regular time play for friendly, youth or league matches. Please ensure that you verify all event details prior to confirming a bet. In the European interface, you can easily tell that a match is…

8 What is the Dead Heat Rule?

The Dead Heat Rule indicates that if there are two or more winners, the payout odds (less the stake) are divided by the number of winners and settled accordingly with the stake returned. For more details on the rules for the settlement of bets, please read…

9 How long does it take for my bet to be settled?

Please be assured that SBOBET strives to settle all events as soon as we can. Nevertheless, in order for us to uphold the accuracy of the results we present to you, there may be cases where additional time is taken to seek official confirmation of results.…

10 Where can I find results of an event that has ended?

Using the results page, you are able to view the results (first half and full time score) for events that have ended. To view the results page, please follow the steps below. Sign in to your SBOBET account and click on the Results link located at the top…

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