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Technical Issues

1 What can I do to improve slow browser performance?

Browser add-ons are programs, such as multimedia add-ons and search bars that are loaded by the browser to add to a rich browsing experience, offering multimedia or specialized features. Unfortunately, some add-ons such as the Skype add-on can also possibly…

2 How long will the website maintenance take?

The website maintenance generally takes approximately 2 hours to complete. The expected time that the website will be back in service in GMT +8 time zone is always shown at the top banner of our homepage during the maintenance period. Please bear with us…

3 Why am I not able to sign in during the website maintenance period?

We apologise for the inconveniences caused during our scheduled maintenance period. Our engineers are actually working hard during the maintenance period to upgrade our site to provide better services to you. In order to complete the upgrade as soon as we…

4 Can I use my existing browser to view SBOBET?

SBOBET is compatible with a wide range of popular web browsers. Apple Safari 4 (Download Safari) Google Chrome (Download Chrome) Microsoft Internet Explorer 7, 8 & 9 (Download Internet Explorer) Mozilla Firefox 3+ (Download Firefox) Opera 10+ (Download…

5 Why does it take so long to load the website?

In general, you are advised to avoid these following actions that could cause slow performance in SBOBET. Accessing your account using multiple tabs Accessing your account using two or more devices Accessing your account using third party program e.g. software…

6 Do I need to enable cookies to view the website?

A cookie is a small piece of text stored on your computer by a web browser and is useful in recording your preferences when using SBOBET’s website. You will need to have your cookies enabled to use SBOBET’s website.

7 The website is not displaying correctly on my computer. What can I do?

Please ensure that your screen resolution is set to 1024 by 768 pixels or higher. We recommend for you to run SBOBET’s website on a screen resolution of 1280 by 1024 pixels or higher for the optimal viewing experience.

8 What device can I use to access SBOBETv and Live Casino streaming service?

We suggest for you to use your computer when accessing these live video streaming services. Your computer should be installed with the latest version of Flash Player and a good internet access with sufficient bandwidth. Unfortunately, we are not able to support…

9 How can I ensure that the link I am accessing is authorised by SBOBET and not a phishing site?

When accessing SBOBET’s website, please check your browser address bar for a green lock symbol. This indicates that the website you are accessing is verified by VeriSign as a secure site. If you are unsure about a website, do not sign in. The safest thing…

10 What device can I use to play in Live Casino?

Devices installed with a Flash Player are required for playing in Live Casino. Unfortunately, Apple devices are not supported in Live Casino as the games require the Flash software to fully function.

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