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Managing Your Account

1 How can I benefit from using a strong password?

At SBOBET, we strive to protect your online privacy by following strong password security standards. The first step you can take to protect your privacy is to create a strong password. Introducing complexity in your passwords will minimize the risk of a security…

2 I think I may be gambling too much. What can I do?

SBOBET takes a strong stand in being a socially responsible bookmaker and the well-being of our players is of utmost importance to us. Although gambling should be enjoyed as a recreational activity, it can nevertheless pose a problem for a minority of players.…

3 How do I set a limit for the total amount of stakes I play?

The betting budget feature allows you to limit your total stakes for any 7 consecutive days. For Classic Games, lowering of the Max Betting Loss will take effect immediately. Raising of the limit requires approval from the Casino and a 7-day cooling-off period…

4 How do I activate the self-exclusion feature?

The self-exclusion feature allows you to self-exclude or restrict yourself from accessing your SBOBET account for a period of 7 days, 30 days or 90 days. To activate the self-exclusion feature, please follow the steps below. Sign in to your SBOBET account…

5 How do I set a limit to the amount I deposit to my SBOBET account?

The deposit limit feature allows you to restrict the maximum value of deposits you can make to your SBOBET account for a certain period of time. The maximum amount you can deposit into your account is unlimited by default and to activate the deposit limit…

6 How do I change my password?

Changing your SBOBET password frequently enhances the security of your SBOBET account. You are advised to change your SBOBET password every 90 days. To change your password, please follow the steps below. Sign in to your SBOBET account and click on the Account…

7 How do I change my security question and answer?

To change your security question and answer, please follow the steps below. Sign in to your SBOBET account and click on the Account link at the top of the page. Navigate to the Change Security Question page. Select your current security question and enter…

8 How can I change the settings for my preferences?

You can enable, disable or set particular account settings using your preferences settings. To change your preferences settings, please follow the steps below. Sign in to your SBOBET account and click on the Account link located at the top of the page. Navigate…

9 When would my password expire?

Your SBOBET password will expire 90 days after your last update. You are advised to change your password within the 90 days limit. The expiry date of your new password is displayed each time you change your password successfully.

10 Where can I view information on my previous transactions?

Your account statement records the transactions you have made previously such as your daily bet transactions, deposit or withdrawal transactions and your account balances. To view your account statement, please follow the steps below. Sign in to your SBOBET…

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