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Managing Your Account

1 How do I change my security question and answer?

To change your security question and answer, please follow the steps below. Sign in to your SBOBET account and click on the Account link at the top of the page. Navigate to the Change Security Question page. Select your current security question and enter…

2 Where can I view information on my previous transactions?

Your account statement records the transactions you have made previously such as your daily bet transactions, deposit or withdrawal transactions and your account balances. To view your account statement, please follow the steps below. Sign in to your SBOBET…

3 How can I change the settings for my preferences?

You can enable, disable or set particular account settings using your preferences settings. To change your preferences settings, please follow the steps below. Sign in to your SBOBET account and click on the Account link located at the top of the page. Navigate…

4 How do I unsubscribe from SBOBET’s promotional email service?

When you subscribe to SBOBET’s promotional email service, you will be able to receive information through your email about special promotions which SBOBET may have from time to time. As always, SBOBET respects your privacy. If you no longer wish to receive…

5 How do I close my SBOBET account?

Please note that closing an account cannot be undone. If you wish to close your SBOBET account temporarily, you may consider using the self-exclusion feature to restrict yourself from accessing your SBOBET account for periods of 7 days, 30 days or 90 days.…

6 How do I activate the self-exclusion feature?

The self-exclusion feature allows you to self-exclude or restrict yourself from accessing your SBOBET account for a period of 7 days, 30 days or 90 days. To activate the self-exclusion feature, please follow the steps below. Sign in to your SBOBET account…

7 I think I may be gambling too much. What can I do?

SBOBET takes a strong stand in being a socially responsible bookmaker and the well-being of our players is of utmost importance to us. Although gambling should be enjoyed as a recreational activity, it can nevertheless pose a problem for a minority of players.…

8 How do I set a limit for the total amount of stakes I play?

The betting budget feature allows you to limit your total stakes for any 7 consecutive days. Your total stake amount is unlimited by default and to activate the betting budget feature, please follow the steps below. Sign in to your SBOBET account and click…

9 What do those terms on my account statement mean?

Your account statement records the transactions you have made previously such as your daily bet transactions, deposit or withdrawal transactions and your account balances. For descriptions of the terms used in your statement, please refer to the list below.…

10 When would my password expire?

Your SBOBET password will expire 90 days after your last update. You are advised to change your password within the 90 days limit. The expiry date of your new password is displayed each time you change your password successfully.

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