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I think I may be gambling too much. What can I do?

Reference Number: AA-00146 Last Updated: 10/27/2014 17:55 97 Rating / 1 Voters Was this article helpful?Was this article helpful?Was this article helpful?Was this article helpful? Was this article helpful?

SBOBET takes a strong stand in being a socially responsible bookmaker and the well-being of our players is of utmost importance to us. Although gambling should be enjoyed as a recreational activity, it can nevertheless pose a problem for a minority of players. We aim to raise awareness of problem gambling and prevent compulsive usage of our games while providing our customers with an enjoyable gaming experience.

For more information on responsible gambling, please read: What is responsible gambling?

If you feel that you are experiencing problems controlling your gambling habits, SBOBET strongly encourages you to read through and consider the following self-help tools.

  • Self-Exclusion Feature
    The self-exclusion feature allows you to self-exclude or restrict yourself from accessing your SBOBET account for a period of 7 days, 30 days or 90 days. Alternatively, you may also request for permanent self exclusion by contacting our customer service at support@sbobet.com.

    As an example, if you have activated the self-exclusion feature for a period of 7 days, you will not be able to sign in and access your SBOBET account until the period of 7 days is over.

    Once you have activated the self-exclusion feature, you will not be able to access your account under any circumstances until your self-exclusion period expires. Your account will be reactivated automatically once the self-exclusion period expires.

  • To learn about activating the self-exclusion feature, please read: How do I activate the self-exclusion feature?

  • Betting Budget Feature
    The betting budget feature allows you to limit your total stakes for any 7 consecutive days.

    As an example, if you have activated the betting budget feature with a stake limit of $100, the system will not allow you to place bets with the total stake amount exceeding $100 until the period of 7 days is over.

    To learn about activating the betting budget feature, please read: How do I set a limit for the total amount of stakes I play?

  • Deposit Limit Feature
    The deposit limit feature allows you to restrict the maximum value of deposits you can make to your SBOBET account for a certain period of time. You may set the daily maximum deposit limit, or for periods of 7 days or 30 days.

    As an example, if you have activated the deposit limit feature and set your daily deposit limit to be $100, you will only be allowed to make deposits that are not exceeding $100 in total for each day.

    To learn about activating the deposit limit feature, please read: How do I set a limit to the amount I deposit to my SBOBET account?

  • Help Support Organizations
    For professional help or simply to speak with someone who can offer advice and support, you may wish to contact GamCare at 0845 6000 133, or visit Gambling Therapy.
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